*We'll fix IT or it's Free! Conditions

We'll fix IT or it's Free! Terms and Conditions

At Sinclair IT Solutions & Consulting we offer all our clients the reassurance that if we cannot provide you with a solution or cause to your problems within one hour, then we will not charge you for our services rendered, that is, the one hour consultation fee taken to diagnose and establish the facts will not apply.

In some cases, the solution may be that you need to upgrade or replace your software or hardware. If we advise you to do so and if you choose not to upgrade or replace your software or hardware that we have identified as the cause, or allow us to continue to rectify the issue/s after the one hour consultation then you acknowledge that we have met our commitment to you by providing a solution to your problem, whether or not you choose to implement that solution and therefore the one hour consultation fee is applicable.

The minimum fee is one hour at the current call out hourly rate.